HORRENDOUS!!! I used this clinic about 6 pm, Saturday, April 1st. I called in advance, and was advised a vet was there, which is to be expected! I informed them I would be there in less than 30 minutes. I arrived well within that time frame. No one was in any hurry, waiting on a woman at the window, that clearly wasn't an emergency. I finally asked how much longer as my dog was suffering. They then took me back. Two techs were looking at my dog. I asked to see the vet and they said she had to LEAVE!! My 15.5 year old, frail dog, had just had some kind of episode, and appeared to be dying. She was crying in pain, and I wanted to ease her suffering, and there wasn't even a vet to check her!! The techs tried to euthanize her, but were terrible!! The whole ordeal took 10 to 15 minutes, and they stuck her at least half a dozen times. It was a nightmare!! Unfortunately I was told that the local vets now just forward their calls here. Obviously, they need a backup vet on call, who can be there immediately, or not call themselves an Emergency Vet center!!! It was INEXCUSABLE what they put my dog and me through. Only way I could write this review was give them one star, which they did not deserve.
Took my miniature yorkie, ( in April 2017) because she was vomitting, and wouldn't eat, drink, and very lethargic. The vet on duty, did bloodwork, and supposedly a CT to make sure she didn't have a blockage. Said no blockage, she probably ate something outside, gave me antibiotics and nausea med for her, and said bring her back if not better. $487 later and next day she was worse and vomitting green bile, took her back, they gave her a shot of fluids, and said that should help. Took her home, and she continued to decline, the next morning (Monday), I called her regular vet, who said bring her in immediately, they requested records from West Kentucky Emergency Vet, from the weekend visits, which my vet never received! My regular vet, did CT and new labs, and my yorkie, had a bowel blockage, that they immediately took her to surgery, had to stay in doggie hospital for a week! I almost lost my baby due to their neglect and incompentacies! Awful makes me cry every time I think about it, and if I had of just waited and "rode it out" as the vet advised me, my baby would have died in the next couple of days. I would not take any animal, even one dead on side of road to that place! Absolutely horrible.
These people are very rude. They acted concerned and were ready to see my pet when I was transferred to them because they were on call. They are not and never will be my vet. I would not let them work on a pet rock. They were ready for me to bring my pet in until they found out I could not pay $75 up front. I thought emergency vets were more understanding than that. The rude lady said that if I couldn't pay then they couldn't help me. Because of them and their money grubbing people my pet died. I will never ever ever take anything to these people. They are terrible.
Wonderful, today my 7 year old kitty had to be put down, and Dr. Wynn, and his entire staff were amazing. very compassionate and caring, I am so Thankful for them, you can tell they truly care about the animals and their owners. May God Bless them all
After putting my cat to sleep, I came home, and opened the box to discover they had tied him up in a trash bag. Super disrespectful whether he was gone or not.
West Kentucky Emergency Veterinary Services is a US Veterinary Care based in Paducah, Kentucky. West Kentucky Emergency Veterinary Services is located at 2402 New Holt Rd, Paducah, KY 42001, USA.
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