Do not go here!! Poisonous spiders in facility will get into your storage units and rude customer service don't care. Poisonous spiders laid eggs all inside our furniture we stored in their moving pods at their location manager didn't care was to busy on vacation to even take a call so we talked to numerous people and finally was told to just fill out an insurance claim because we had paid extra for the insurance.We did every single thing they asked for proof and paperwork yet they refused to do insurance claim because bugs that came from their facility weren't covered by insurance . So all my mattresses, suede sofas, electronics, and even some of my children's toys that couldn't be saved we were just told to get over it. Complete b.s
Purchased various uhaul products while packing up our house. Uhaul rep told us a big plus with buying uhaul products is that they could be returned/exchanged at any uhaul store should we buy too many or have the wrong item. Closest uhaul dealer to us is about 15 miles away. Among the many things we bought we're mattress covers for a twin bed mattress set, a full bed mattress set, and a queen bed mattress set. While moving the full set, we realized the type we bought was not sturdy enough. We kept the twin and full bed sets because we had already opened them. We took the unopened queen covers to this dealer (55 miles away) to exchange for a sturdier cover since our local dealer did not have any others and advised us to try a bigger uhaul store. The manager there would not exchange them because he said he did not carry the product we were exchanging unless we had the receipt which we did not have. I saw on there shelf the same product, however it had one less letter. All other packaging appeared to be the same. I am disappointed in uhaul. They advertise you can return items at any store, but fail to tell you a receipt is required. I called customer service before we began our 55 mile return trip to express my concerns. I explained the situation. She had me to hold while she called the store. She came back on the line and told me the same thing the gentlemen did at the store which was what I told her to begin with. Guess she thought if I heard it twice I would like it better. As previously stated, I am very disappointed in uhaul and wish I had not bought any of their products. We used their supplies exclusively to pack up our house, and this one item, the only one we wanted to exchange, could not be resolved. Sad.
This U-Haul ROCKS!!! The Manager is excellent and the storage is super clean. Staff here is top notch. They always have the truck or trailer that I need. Thanks U-Haul!!!
STAY AWAY, unless you want your vehicle damaged and insurance claim denied. The employee did not connect the trailer properly and it disconnected and slammed into my vehicle causing significant damage. When questioned by their insurance company the employee lied about checking the trailer connection and their insurance in now denying the claim. Employees word vs mine no matter how much proof I have. Of course he is going to say whatever it takes to keep his job. Will not be doing business with U-Haul again, especially this location.
Great place to do business! Awesome customer Service
U Haul Moving Storage Of Paducah is a US Moving Company based in Paducah, Kentucky. U Haul Moving Storage Of Paducah is located at 2170 Irvin Cobb Dr, Paducah, KY 42003, USA.
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