Alright I am normally not a person that gets on social media to display my displeasure with local business but my patience does have it's limits. I received a marketing flyer from Marco's pizzeria inviting us to give them another chance to please us as customers. We ordered from this same place about 8 months ago and were incredibly disappointed with the wait time for our food and their failure to deliver the complete order after such a long wait. We decided that since there was a new manager we would give them another shot since they do have good food. That proved to be an epic mistake. We placed an order last night at 6:16 pm that was to include 2 pizzas, cheese bread, a brownie, and 2 movies. At 8:00 We called to see where the order we had already paid for was. They assured us it had just left and would be arriving hot and fresh any moment. 8:10 and the food that was undoubtedly prepared closer to the 6:16 order time. It was far closer to cold than hit and yo top it off, the movies that had been checked out under our names were not with the driver. She stated that she left them at the store and she would run back and get them. I called and spoke to the shift manager who assured me that they would make us another order of our food and send that back with the movies. This was at 8:18 pm. At 9:45 last night I had to get in my truck and drive down to the store to get the movies that were ordered with the food at 6:15. Once there they inform me that they had put the movies in another driver's car earlier and they weren't there. This is despite the fact that I had called to tell them I was coming to retrieve them. While there I did see my remade order sitting on the same rack that my first order died upon. The manager asked if I would like to take that with me and I refused. I then had to go over to the movie store and have them uncheck out the movies previously put under my name and replace them with copies in the store. I called the store manager that sent out the flyer asking for another opportunity and to be informed of any issues or problems that have influenced our decision to stop ordering from them. He seemed absolutely disinterested in satisfying any concerns and offered 20 credit for a future order that will never be used due to the highest level of incompetence and inefficiency I have ever experienced in my roughly 30 years as a paying customer. If I can recommend anything it's order any food from Marcos Pizzeria in Paducah, KY to be picked up because delivering goods to paying customers is too difficult and challenging an endeavor for employees at this particular franchise location. Couldn't go 0 stars is the only reason for the one.
Lets set the scene...16 hours of driving, I ask what do you kids want to eat? They yell PIZZA! Perfect nothing better than a small pizza pool party at the hotel for sharing family memories. I call Marco's excited to be the pizza hero. I go to pick it while Mom gets the kids to the pool. 15 minutes they say and reward for a long day of driving is complete. Well that was ripped away from our family and left with a solemn drive back to the hotel with no spoils or road warrior-ing if to show for it. Let's start with the only reason I noticed they hadn't started my order was I heard them say fire a cheesy bread on the fly. I've already been waiting 25 minutes. I told her to forget the cheesy bread it's already 9:30 pm and then they noticed nothing was done and I had already paid, weird that's cool. The only person that actually asked if I had been helped was a delivery guy on his way out he's cool. They couldn't just refund my credit card so it took another 10 minutes to figure out how to refund me cash. Weird. I wasn't going to wait for my whole order to get down since the kids are already starving and losing precious pool pizza party memories. So pretty garbage experience with not much actual work by the staff except complaining about their lives. Fun times.
Anyone that has a problem with this place is crazy. It's the best quality "fast food" pizza you can get.
The manager was suppose to add my address to the delivering services and didn't. They have delivered to my address three times. I am tired of trying with them. Some times I can get them to deliver and sometimes I can't.
LOVE LOVE LOVE This place!! Im from Chicago and this pizza Rocks! Fast and convenient no long waits and the staff is absolutely Awesome
Marco S Pizza is a US Meal Delivery based in Paducah, Kentucky. Marco S Pizza is located at 414 Lone Oak Rd, Paducah, KY 42001, USA.
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