I just called to confirm the time for this afternoon and they said that the massage was cancled. The woman Melissa mentioned that she knew who I was because she had been told about "the girl who overslept" and that she wasnt here when it was scheduled and didn't know who cancled.
A few minutes later they called me back and said if I scheduled another appointment, since I had paid up front for a full massage, I wouldn't have to pay for the massage for the appointment I scheduled. I was very grateful so I scheduled one for 2 weeks out, working around their schedule, whenever they could fit me in I would be there even if it wasnt great for me since it was my fault that it was missed. So I unded up with a tuesday early afternoon appointment.
When Elysian Fields woke me up I instantly understood that I would probably lose my deposit. I called to explain and the woman I spoke with told me that I would have to pay the full price of the massage because I cancled without 24hr notice. I asked if I could come in late and pay the full amount and only get half the massage (I paid for a 2 hr massage so half would still be an hour) the woman told me no, that they would not do that, and that its not worth it for the masseuse cause he was staying late for me, I was annoyed but I do understand cancelation policies, so I paid.
I understand a penalty for missing an appointment, but isnt that what the deposit is for? I got charged full price for not giving 24hrs notice and yet they canceled (and if I hadn't called to confirm I would have showed up and been turned away) and its just a "ohh oops, sorry about that" sort of response from them.
I decided due to the double standard coming from this spa, and what I have perceived as them talking badly about me, is not worth the massage I might get. I understand that I may be misinterpreting slightly because there are always two sides of the story. But my feelings about how they handled this situatuon are negative and thats not a good feeling to have about people who are supposed to relax me.
I messaged them trough web site to make reservation. I never got any answer back!!! In a day a called them. Melissa answered. She wasn't friendly at all! They also wanted all kind of my personal information! Address, full name, phone numbers, credit card... I'm sorry I'm not ready to give my credit card details on phone... There are other places around with the way better service!
The woman asked if I wanted to schedule another appointment. I told her that no, I didn't want to schedule another appointment because they had just taken $120 from me and I got nothing. We hung up.
There are words that describe how much I love this spa and their staff. I have only been there a couple of times but the first was a great from my sister in law. We did the ultimate heaven package and oh my gosh I never wanted to leave. The staff is beyond welcoming, the lunch provided is delicious, the spa its self is relaxing and clean. I will be back!
Wifey said it was awesom !!!
Even though you dont know me, I'm actually a punctual person, like the kind of person who thinks that 5 minutes is on time and on time is late. I know they must have people cancel all the time with excuses, so I was annoyed but accepted what happened next.
Melissa was kind and greeted me with a smile. She explained everything. Scott was informative, professional, respectful, and put me at ease. After the session, I had immediate positive results. My facial was fabulous and relaxing. Don's the best. Lunch was delicious and the environment to eat that lunch was peaceful. Patricia gently administered my pedicure and was very easy to talk with. Best day ever!
I made an appointment for my birthday about 2 weeks ago. They collected half the price of the massage as the deposit, which I had no issue with. I took a nap and must not have had my alarm set even though I changed the time. Elysian Fields actually woke me up!
Elysian Fields Massage Spa is a US Hair Care Studio based in Paducah, Kentucky. Elysian Fields Massage Spa is located at 3420 Lone Oak Rd, Paducah, KY 42003, USA.
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